Shipping Policy
Effective Date: March 3, 2025
Thank you for shopping with COCO. We are committed to providing fast, worry-free shipping with no hidden costs. Please review our shipping policy below:
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive an email with a tracking number and a tracking link.
2. Delivery Time & Method
| Region | Estimated Delivery Time | Shipping Method |
|---|---|---|
| Hong Kong | 1–3 business days | Local Courier |
| Asia | 5–10 business days | Standard International |
| North America | 7–14 business days | Standard International |
| Europe | 7–14 business days | Standard International |
| Other Regions | 10–20 business days | Standard International |
Note: Delivery times are estimates and may vary due to local holidays or logistics delays.
3. Free Shipping
We offer free shipping on all orders worldwide.
No minimum purchase required.
4. No Customs Fees
There are no customs duties, import taxes, or extra charges.
The price you see at checkout is the final amount you pay — no surprises upon delivery.
5. Tracking Your Order
Every package comes with a tracking number. Once shipped, you can monitor your order status anytime through the tracking link we provide via email.
6. Shipping Address Accuracy
Please ensure your shipping address is complete and accurate. COCO is not responsible for lost or delayed shipments caused by incorrect or incomplete address details.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will assist you in resolving the issue as quickly as possible.