Refund and Returns Policy

Return & Exchange Policy

Effective Date: March 3, 2025

At COCO, customer satisfaction is our top priority. We’re committed to making sure you love your purchase. If you are not completely satisfied, please review our return and exchange policy below:

1. Eligibility

Returns or exchanges must be requested within 7 days of receiving your order.
Items must be unused, unworn, and in original condition, with all packaging and tags intact.

2. Non-Returnable Items

We do not accept returns or exchanges for:

Items damaged due to improper use or care
Items returned after the 7-day window
Custom or special-order items

Please note: Due to the nature of replica products, slight variations from the original brand may occur and are not considered defects.

3. How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team with the following:

Your order number
The reason for return or exchange
Clear photos of the item (if defective)

📧 Email: [email protected]

Our team will reply within 1–2 business days with further instructions.

4. Shipping Costs

Return shipping fees are the responsibility of the customer.
In case of defective or incorrect items, we will cover the return shipping.

5. Refunds

Once we receive and inspect the returned item, your refund will be issued to the original payment method within 5–10 business days.
Refunds will only be issued for eligible items returned in their original condition.

6. Exchanges

If you wish to exchange your item for a different style or size, please indicate this clearly when contacting us. Exchanges are subject to availability.